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Work Study Guidelines: Work Expectations

General Guidelines

The main function and expectation of a student employee is to keep a pleasant, helpful, and efficient working environment. The following guidelines are designed to help you accomplish this goal.

  • We all must remember we are offering a service to our customes, whether these customers are staff members, faculty, administrators, or fellow students. We must realize that those we come in contact with, whether it is in person or on the phone, are developing their impressions of the Library by your actions and demeanor.
  • Please bear in mind that how you represent the College Library is critically important to how the Library is perceived by the college community. Your physical appearance and dress, your manner, and your dedication make a difference.
  • You should do all you can to make the customer feel welcome by an enthusiastic greeting and attention to their needs. If a customer's request is something you have not been trained to respond to, you should immediately seek your supervisor to help you meet the need. 
  • There may be times when activity is at a slower pace. During those times you should ask your supervisor if there is anything specific that needs to be done. If not, you may ask if you can study. At all times you should remain aware of the comings and goings of people in your assigned area. Please do not come to work expecting to study or finish a project; work comes first.
  • You should not leave your assigned area while on duty without notifying your supervisor. 
  • Your work area should be neat and clean at all times. Personal effects should be properly stored out of the way in the Library Office.
  • Unless your supervisor tells you otherwise, you should not eat at or around your workstation and not have friends visit you at work.

Personal Expectations on the Job

Courtesy is a vital function of the Library. Students should remember that not only are they employees, they are also representatives of the  Library. Our customers are the reason we have a job and they deserve our full attention and respect. 

  1. While you are on duty, your friends are not to visit. Ask them to meet you for break or after work.
  2. The telephone is for library business only. Personal calls are not to be made without the supervisor's permission. This includes the office phone and personal cell phones.
  3. If you have an accident, injury, or problem in your work area, please contact your supervisor as soon as possible.
  4. Any student who is dismissed during the semester will not be considered for re-employment in the library.
  5. Respect fellow workers. Cooperate as a friendly team player with coworkers and supervisors.
  6. Refrain from profanity.
  7. Reporting to work under the influence of any alcohol or illicit drugs is grounds for immediate dismissal. (Prescription drugs are permitted as long as side effects do not hinder employee performance.)
  8. Please dress appropriately. We are aware that you are students but please, no cut-off shorts or shirts, no clothing with suggestive or profane or political messages, or revealing attire. 
  9. Please wear appropriate footwear for library tasks, which can involve packing and moving boxes of heavy books.