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Computer Support: Self-Service

Guide to important computer resources and tutorials

Quick Access

Click a link below if you want to . . .

QUESTIONS ??

Having trouble logging in?  Please contact our Student Computer Support Center.

Contact: Carissa Cornwell     Phone: 828-835-4309   Email:  help@tricountycc.edu

Need in person assistance?  Student Computer Support Center is located in McSwain 119 on the Main Campus.

 

Self-Service Login

Self Service

Your Self Service account contains information such as your unofficial transcript, grades at the end of the semester, Financial Aid award letters, online payment options, etc.

To access visit:  https://ss-prod.cloud.tricountycc.edu/Student

· Username:  first four letters of last name + last 4 digits of TCCC student ID number (located at top right of acceptance letter)

· Password:  first two letters of last name with first letter only capitalized + your birth date in two digit format

· Example:  Susie Student   student ID number 0123456    birth date: January 1, 2001

       Username:  stud3456          Password:   St010101

 

Returning from a previous semester and need to reset your password?

Visit:   https://reset.tricountycc.edu/PasswordReset/  and click on “Forgot Password”

If you have previously enrolled in Password Management the system will bring up 2 of your 4 security questions.  Answer these questions correctly and you will be taken to a  password change form. The new password may take up to 5 minutes to sync.

 

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First Time Users-Enrolling in Password Management

Password Management

Your TCCC student e-mail and Self Service accounts share a password that expires every 90 days.  To reset this password, students must “Enroll” in password management prior to your first password expiration.

 

Students may visit  https://reset.tricountycc.edu/PasswordReset  and click on “Enroll”  You will be prompted to enter a username and password.

· Username:  first four letters of last name + last 4 digits of TCCC student ID number (located at top right of acceptance letter)

· Password:  first two letters of last name with first letter only capitalized + your birth date in two digit format

· Example:  Susie Student   student ID number 0123456    birth date: January 1, 2001

       Username:  stud3456          Password:   St010101

 

QUESTIONS??

Having trouble logging in?  Please contact our Student Computer Support Center.

Contact: Carissa Cornwell     Phone: 828-835-4309   Email:  help@tricountycc.edu

Need in person assistance?  Student Computer Support Center is located in McSwain 119 on the Main Campus.